28 February 2021

We have moved to Alert Level 2 again.  This is just a reminder about the processes to meet compliance and provide services while keeping vulnerable people safe. 

  1. It is very important to follow physical distancing, hand hygiene and practice cough etiquette to protect ourselves and others.

  2. We have put measures in place to prevent the spread of respiratory infections by following strict rules of physical distancing, contact tracing, and separating potentially infectious individuals.  This may mean waiting in your car rather than the waiting room, or even being assessed in the carpark.  

  3. Please bear with us as we assess and screen people before coming in the building.  You may be questioned over the phone or at the door for respiratory symptoms.  If one has a fever, sore throat, runny/stuffy nose, sneezing, cough, shortness of breath, loss of smell or taste, or may have close contacts with a person with COVID-19 or suspected of COVID-19, you will be asked to go to a separate entrance, by the ambulance bay or the entrance by the carpark behind the building.

  4. WE ENCOURAGE EVERYONE WITH SYMPTOMS ABOVE TO GET A SWAB. Slots for swabbing are available in the afternoon.  If one requires a physical exam, an appointment will be given by our triage nurse for you to see a doctor.

  5. Please download the contact tracing app and please use it when you enter Otorohanga Medical. 

  6. We will continue to have services, from Monday and Wednesday from 8am to 7pm and Tuesday, Thursdays and Fridays from 8am to 5pm as well as Saturdays from 9am to 12pm.  

  7. We encourage people to have telephone consults if they do not need to have a physical examination.  This is to reduce face to face interactions, and protect the vulnerable patients by reducing the number of people in GP waiting rooms. You will be asked to come in if a physical examination is warranted. Also, we ask that if you do come in, please limit your support person to one.  

  8. You can still book appointments through Manage My Health, but these are ALL for  NON-URGENT consults.  Please read and follow the prompts.  

  9. Telephone consults will cost the same fees as per our regular fee schedule. For payments online, use our bank account BNZ 02 0392 0011533 00- please put your name as reference.

  10. We will continue to offer essential services such as chronic disease management, childhood vaccinations, 6-week baby checks, sexual health, contraception services, mental health services, cervical smears, skin checks, and excisions for cancerous lesions. As most of these appointments require on-site visits, these can be booked ahead, but please inform us if you develop respiratory symptoms so we can take the necessary precautions.

  11. Xray and Ultrasound Services will be available, these are managed by Hamilton Radiology and pre-screening will also be done prior to the appointments as well as on the day of the appointments.

  12. Pathlab is available between 8am-3:45pm, lunch between 1-1:30pm. Pre-screening will be done for those coming in for laboratory investigations at the entrance.    

  13. ACC and WINZ renewals/extensions can still all be done after a telephone consult.

  14. We encourage everyone over 16 years old to sign up for Manage My Health Patient Portal. You can request prescriptions online, make non-urgent GP appointments and send non-urgent messages to your GP or nurse through this secure network. If you are interested, please email reception at and you will be given instructions to do so. Please be prepared to email back a copy of your ID/Driver’s License.

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