OUR VALUES

Our after hours telehealth provider is changing to Ka Ora Telecare as of Saturday 1st June.

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Ka Ora Telecare provides people living in rural areas connection (via phone or video) to healthcare professionals for afterhours medical advice and treatment.  Ka Ora staff are Aotearoa based and are available 5pm-8am weekdays and 24 hours on weekends and public holidays.  The service is designed to provide clinical assessment and management for urgent or semi urgent healthcare when your usual doctor’s practice is closed.  The service is not designed to provide routine care, repeat prescriptions, ACC medical certificate extensions, or WINZ certifications. 

There are two components to the service:

1. If you become unwell outside of our opening hours, phoning our number (07 873 7079) or (0800 252 672 / 0800 2KA ORA) will transfer your call through to the Ka Ora team.  Your call will be answered by a Kaiāwhina or Nurse who will assess your health needs.  There is no cost to you up to this point. 

If required, you may then choose to have a telehealth consult with a general practitioner.  This will incur a fee, which is payable directly to Ka Ora.  Your usual doctor will receive a copy of your consult notes the following day. 

1. If you are unable to access our practice during our opening hours, Ka Ora Telecare are also available for booked telehealth consults between 5-10pm.  Appointments may be pre-booked by phone or via these websites (www.otorohangamedical.com) or www.kaora.co.nz.

2. If you need an urgent appointment after 10pm please call 07 873 7079 for auto transfer or 0800 252 672 to connect with the Ka Ora overnight team.

Ka Ora GP telehealth after hours consults are free for our enrolled patients aged under 14 years, with a fee of $19.50 for 14+ years, Most of our enrolled patients will fit the rural eligibility criteria but there may be some exceptions to this.  Please see www.kaora.co.nz for further information.

Alternative options when we are closed are Mahoe Med in Te Awamutu (open 8am-8pm weekdays and 9am-3pm weekends and public holidays), or Anglesea Clinic in Hamilton (open 24 hours).  If your concern is more urgent please phone 111