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Frontline staff

At Otorohanga Medical, our friendly frontline staff will make sure you feel comfortable and well-informed every step of the way. They are a group of professionals who are very approachable, proactive and exhibit patience and empathy towards the clients.


Account Manager/Receptionist

Hi, my name is Mel and I have worked at Otorohanga Medical since 2019. Initially as a relieving receptionist and more recently working part time as reception/administration. I also deal with patient accounts. I am married with three children and we farm just south of Te Kuiti. I was born in Wellington but have lived in the King Country for about 16 years – almost a local.

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Born and bred on the “Coast” affectionately known as CDM. I have 3 daughters which I spent most of my free time travelling with during their sporting journey, mainly playing netball in and for Otorohanga throughout their primary school lives. My husband and I still live at the Coast.

Of the 40 years of working, covering such work as Laboratory Technician/ Systems Administrator/ IT Support Person/ Office Administrator, a diverse working life but I’ve enjoyed every minute of the continual contact with people.

This is my first experience, working within the medical fraternity and I am happy to have been chosen to work at the Otorohanga Medical Centre since 2018.

I enjoy meeting and greeting the person, NOT the patient, the person wanting assistance from a medical professional. I am happiest when giving you my time if you can give me your patience, just to have a little natter during your experience with us. My focus is you and the best care the Centre can offer and if you leave us with a SMILE, what more can we ask for.

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Suzy lives in Otorohanga with her family.  She usually works on our Saturday morning clinics.  With a smile on her face, she is always ready to help patients, nurses and the medical providers. 

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My name is Abby Hill, I am married with 3 children and have lived in Otorohanga most of my life.  I have worked at the Otorohanga Medical Centre since the end of 2016.




Hi my name is Hinekura. I joined the Otorohanga Medical team in 2021. I am from Taharoa but am currently living in Otorohanga with my partner and cat (Mr Jengles). I can usually be found in reception but also help to process paperwork in the back office. I am currently learning Te Reo Maori and hope to use this to improve my work.




Vickie joined the Otorohanga Medical Centre team in 2021. She is from the Otorohanga area and lives locally with her husband and two children.




Tina came to Otorohanga Medical from Te Awamutu in 2021. She enjoys hiking and spending time with her children. Tina works in both front reception and the back office.

Reception/Admin Staff: Meet the Team
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